Privacy Policy
1. Introduction
At Dentistry in Waterloo, we are committed to protecting the privacy and confidentiality of our patients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with all applicable Canadian privacy laws and regulations.
2. Collection of Personal Information
We collect personal information from our patients for the purposes of providing dental care and services. The types of personal information we collect may include, but are not limited to:
- Name
- Address
- Telephone number
- Email address
- Date of birth
- Health history and medical information
- Dental records and treatment plans
- Insurance information
- Payment information
3. Use of Personal Information
We use your personal information for the following purposes:
- To provide dental care and treatment
- To communicate with you regarding your dental care and appointments
- To process payments and insurance claims
- To maintain and update your dental records
- To comply with legal and regulatory requirements
4. Disclosure of Personal Information
We do not disclose your personal information to third parties without your consent, except in the following circumstances:
- To insurance companies for the purpose of processing claims
- To dental specialists or other healthcare providers when a referral is necessary for your treatment
- To regulatory bodies as required by law
- To third-party service providers who assist us in providing services to you, subject to strict confidentiality agreements
5. Patient Identification Photos
Patient identification photos are collected for the purpose of accurately identifying patients and ensuring the correct provision of dental services. These photos are completely private and are not shared or disclosed to any third parties under any circumstances.
6. Social Media and Media Usage
Dentistry in Waterloo uses social media platforms to engage with our community and provide information about our services. We do not share any personal information, including patient photos or identification, on social media without explicit, written consent from the patient or their legal guardian. Any media used on social media platforms adheres to strict privacy guidelines and is primarily for educational and promotional purposes.
7. Confidentiality
Confidentiality is of the utmost importance to us. We ensure that all personal information is stored securely and is only accessible to authorized personnel who require it to perform their job functions. Our staff is trained on privacy and confidentiality policies to safeguard your personal information.
8. Adherence to Regulations
We adhere to all relevant Canadian privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws. We regularly review and update our privacy practices to ensure compliance with these regulations.
9. Safeguarding Personal Information
We implement a variety of security measures to protect your personal information, including:
- Physical security measures (e.g., locked filing cabinets)
- Administrative security measures (e.g., staff training and confidentiality agreements)
- Technical security measures (e.g., encryption and secure data storage systems)
10. Access and Correction of Personal Information
You have the right to access and correct your personal information held by Dentistry in Waterloo. If you would like to review or update your personal information, please contact us at the information provided below.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Dentistry in Waterloo
122 King Street North
Waterloo, Ontario N2J 2X8
519-885-5880
info@dentistryinwaterloo.com
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Privacy Policy will be posted on our website with the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
Acknowledgment and Consent
By providing your personal information to Dentistry in Waterloo, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Thank you for choosing Dentistry in Waterloo. We are committed to providing you with the highest level of dental care while protecting your privacy.
Office
Since providing compassionate care is our main objective, we strive to ensure that our patients feel at ease. The environment of our dental clinic is relaxing. The first impression many patients get when they walk in is that they have walked into a spa.
A comfortable surrounding paired with a team that is kind and personable; each one of our team members show that not only do we care for you, but we also care about you. This is shown by going the extra mile to make sure that we meet your needs and expectations at all of your appointments. Our team will do everything they can to accommodate you and guide you towards a healthy and happy smile.
Appointments
We know you have many choices when choosing a Dentist in Waterloo, Ontario so we have made requesting an appointment a simple process via our Web site. If, for any reason you cannot keep a scheduled appointment, or will be delayed, please call us as soon as possible.
Insurance and Billing
At our fee-for-service office, we go above and beyond to ensure a smooth and hassle-free experience for our patients. Payment is required at the end of your appointment, but we take care of the rest. Once your visit is complete, we handle the entire insurance claim process for you, submitting it electronically to save you time and effort. If you have direct deposit set up with your insurance provider, your reimbursement will be deposited into your bank account within a couple of days. Otherwise, your insurance carrier will mail the cheque to your registered address.
We strongly encourage setting up direct deposit if you have not already done so, as it will expedite the reimbursement process. Please feel free to inquire about how to proceed with this option. We are here to help!
Cancellation
If you are unable to keep an appointment, we ask that you kindly provide us with at least 48 clinic business hours’ notice. A fee may be charged if a patient does not show up for an appointment without sufficient notice.
We would like to take this opportunity to thank you for choosing our practice for your dental care.