Welcome New Patients to Dentistry in Waterloo!

Your first visit to Dentistry in Waterloo is the essential first step in building a strong, lasting relationship with our practice. We strive to make every new patient feel comfortable and well-informed. During this initial visit, we will gather important background information, including your medical history, and provide ample time for you to get to know your dentist.

What to Expect

To help you prepare for your first visit to Dentistry in Waterloo, this page provides all the practical information you need. You’ll find details on:

Easy Online In-Take Process

Once your new patient appointment is scheduled, you will receive a link to our in-take form via email. This form can be filled out and submitted online from the comfort of your home, ensuring a smooth and efficient check-in process when you arrive.

Get Ready for Your First Visit

We are excited to welcome you to Dentistry in Waterloo and look forward to providing you with exceptional dental care. If you have any questions or need further assistance, please don’t hesitate to contact our office. Thank you for choosing us for your dental health needs.

Contact Us

For any inquiries or to schedule your new patient appointment, please call us at 519-885-5880 or visit our contact page.

We can’t wait to meet you and help you achieve a healthy, beautiful smile at Dentistry in Waterloo!

Dr. Yu, Dentist inspects dental X-rays

Mission Statement

Our practice is working together to realize a shared vision of uncompromising excellence in dentistry.

​To fulfill this mission, we are committed to:

  • Listening to those we are privileged to serve.
  • Earn the trust and respect of patients, profession and community.
  • Exceed your expectations.
  • Ensure a creative, challenging and compassionate professional environment.
  • Strive for continuous improvement at all levels.

What To Expect

Being well-prepared for your appointment will ensure that the doctor has all of the needed information to provide the best possible care for you. It also will help relieve any unnecessary anxiety you may be feeling.

Educate yourself on your symptoms by reviewing the content on this website, and bring notes to your first appointment so that you can discuss with Dr. Yu.

Your first appointment will include a full mouth series of x-rays, full mouth exam, treatment planning & charting, and oral cancer screening.

Also, take some time to review our staff page and familiarize yourself with the doctor and staff.

We look forward to your first visit.


Insurance and Billing

At our fee-for-service office, we go above and beyond to ensure a smooth and hassle-free experience for our patients. Payment is required at the end of your appointment, but we take care of the rest. Once your visit is complete, we handle the entire insurance claim process for you, submitting it electronically to save you time and effort. If you have direct deposit set up with your insurance provider, your reimbursement will be deposited into your bank account within a couple of days. Otherwise, your insurance carrier will mail the cheque to your registered address.

We strongly encourage setting up direct deposit if you have not already done so, as it will expedite the reimbursement process. Please feel free to inquire about how to proceed with this option. We are here to help!


We know you have many choices when choosing a dentist in Waterloo, Ontario so we have made requesting an appointment a simple process via our Web site. If, for any reason you cannot keep a scheduled appointment, or will be delayed, please call us as soon as possible.

Payment Policy

At Dentistry in Waterloo we operate on a fee-for-service basis, meaning that payment in full is required at the conclusion of your appointment. We accept a variety of payment methods to ensure convenience and flexibility for our patients. These include VISA, Mastercard, Cash, and Debit.


If you are unable to keep an appointment, we ask that you kindly provide us with at least 48 clinic business hours’ notice. A fee may be charged if a patient does not show up for an appointment without sufficient notice.

We would like to take this opportunity to thank you for choosing our practice for your dental care.